Frequently Asked Questions

FAQs

Please see some answers to our commonly asked questions.

Manage your membership
Please see our resources and tips to manage your membership via our Active World app.

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Contact Us
We are always interested in your feedback to help improve the services at [Venue Name]. Reach out to our friendly team during operating months by submitting an enquiry through the Get in Touch page.

Get In Touch

[Venue Name] operates during the warmer months, from [October to March] each year. For the latest opening dates and hours, please check our Opening Hours page during the season or in the month before we reopen.

opening Hours

Our pool temperatures are monitored daily, however may fluctuate slightly due to weather.

50m Outdoor Pool – 25°C
Toddler Pool – 28°C

No, only one person per visit pass.

Yes, we do! We have an iPad out at the reception for you to sign in with your membership card.

If you’re attending a group exercise class (Aqua Aerobics, etc) sign into the Gym. If you’re only using the pool to swim, sign into the Pool.

We accept the following concession cards on the criteria that they have a valid expiry date and that the card is shown upon your first visit for new concession memberships or each casual visit to the centre:

  • Health Care card
  • Pensioner & Senior card
  • Student card

Yes, members can place their direct debit membership on hold for up to 6 weeks per year for a fee of $5 per week. This can be self-managed via our Active World app, please see more information and directions on our Manage My Membership page.

Upfront memberships and passes cannot be placed on suspension.

Manage my Membership

As part of your direct debit membership agreement, we require 30 days written notice for any cancellations. You must fill in a cancellation request form at our centre. The cancellation forms are available on request at reception.

There are no cancellation fees. If your cancellation is due to a medical emergency or of a similar nature, please contact management with the details to discuss your options.

ready to make a splash

Enjoy easy access all season long. Check entry options and plan your visit today.

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